Location & Work Model
Location: On-site – Buenos Aires (CABA)
Employment Type: Full-time (Permanent position)
Reports to: President
Role Overview
The Head of IT will be responsible for defining, leading, and executing the organization’s technology strategy, ensuring operational continuity of systems and the digital transformation of healthcare management processes (member registry, authorizations, medical audit, settlements, contracting, and Business Intelligence).
This role will act as both a technical and functional leader, working closely with technology providers and internal stakeholders to ensure systems securely, efficiently, and transparently support clinical, administrative, and compliance processes in accordance with Argentine Social Security regulations.
The position is critical to achieving an integrated, data-driven management model focused on service quality and financial sustainability.
Key Responsibilities
Define and execute the Digital Transformation Plan aligned with institutional strategy.
Lead digital transformation initiatives across healthcare management systems (authorizations, medical audits, settlements, contract management, member registry, and contribution allocation).
Manage relationships with technology vendors, ensuring SLA compliance, timelines, and quality standards.
Design and implement an integrated systems architecture connecting member registry, healthcare management, billing, collections, accounting, and BI.
Drive Business Intelligence initiatives and executive dashboards for senior leadership.
Ensure information security and protection of sensitive health data.
Oversee internal IT support operations.
Document and optimize system-related critical processes.
Participate in the definition and monitoring of technology contracts.
Lead change management initiatives associated with digital transformation.
Design automated controls in collaboration with operational and administrative teams.
Present progress reports to the President.
Team size: Approximately 5 direct reports.
Requirements
Education:
- Degree in Systems Engineering, Computer Science, Information Technology, or related field.
Experience:
5+ years of experience in IT/Technology roles.
3+ years leading projects or teams.
Experience within healthcare organizations, health insurance providers, prepaid medical companies, or insurance entities.
Technical Knowledge:
Healthcare management systems.
Systems integrations (APIs, web services, interfaces).
Databases and transactional data models.
BI tools (Power BI, Qlik, Tableau, or similar).
Project management methodologies (Agile and/or traditional).
Information security and protection of sensitive data.
Knowledge of Argentine Social Security regulations.
Nice to Have:
Experience in healthcare platform migrations.
PMP, Scrum, or IT service management certifications.
Experience in data governance and data management frameworks.
Design of security policies, backup strategies, and business continuity plans.
