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Salesforce Architect

Genesys Cloud CX
  • Jobs, Tech
  • 100% Remote, International
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10+ years of Salesforce experience, including 3+ years as a Salesforce Architect. Previous experience with Genesys is highly preferred.

Location & Employment Type

Location: Remote (United States)
Employment Type: 12-month Contract

Key Responsibilities

  • Design scalable enterprise architectures on the Salesforce platform.
  • Lead Salesforce Service Cloud implementations and integrations with Genesys Cloud CX / Genesys Engage.
  • Define application architecture, High-Level Design (HLD), Low-Level Design (LLD), and development standards.
  • Design and implement solutions using Apex, Lightning Web Components (LWC), Visualforce, and Flows.
  • Lead CRM modernization and contact center transformation initiatives.
  • Participate in architecture, code, and security reviews.
  • Provide technical leadership to development teams and collaborate with business stakeholders.

Requirements

  • 10+ years of Salesforce experience.
  • 3+ years of experience as a Salesforce Architect.
  • Hands-on experience integrating Salesforce with Genesys Cloud CX or Genesys Engage.
  • Strong experience with Salesforce Service Cloud.
  • Solid understanding of enterprise CRM architecture.
  • Excellent communication and stakeholder management skills.
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

Required Technologies & Skills

  • Salesforce Service Cloud
  • Salesforce Sales Cloud
  • Salesforce Experience Cloud
  • Salesforce Financial Services Cloud
  • Apex
  • Lightning Web Components (LWC)
  • Visualforce
  • SOQL / SOSL
  • Salesforce Open CTI
  • Genesys Cloud CX / Genesys Engage
  • Omni-Channel Routing
  • IVR, ACD, and Skill-Based Routing
  • DevOps practices and enterprise integrations
  • MuleSoft (preferred)

Preferred Certifications

  • Salesforce Certified Application Architect
  • Salesforce Certified System Architect
  • Salesforce Certified Technical Architect (CTA)
  • Salesforce Platform Developer I & II
  • Salesforce Service Cloud Consultant
  • Salesforce Integration Architect
  • MuleSoft Developer / Architect
  • Genesys Cloud CX Certification

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We specialize in technology. We work with software engineers, database specialists, servers, infrastructure, security, telecommunications, electronics, datacenters, and scientists.

  • Profile assessment
    We start by working together with the client to deeply understand the desired profile, technical and cultural requirements, and the hiring objectives.

 

  • Job posting and publication
    We write a job ad aligned with the defined profile. We publish it through the most effective recruitment channels and share it with relevant candidates from our database.

 

  • Search, interviews, and evaluation
    We interview the candidates who best fit the profile. After the interviews, we select the most qualified and prepare a detailed report describing how each one aligns with the job requirements.

 

  • Coordination of the process with the client
    We coordinate all interviews between the client and candidates. We support each stage and provide ongoing support and feedback.

 

  • Closing and onboarding terms
    If the client requests it, we facilitate the negotiation of terms and onboarding, ensuring a smooth and favorable closure for both parties.

We offer different hiring models to adapt to the way our clients operate and to the nature of each project. Our services are available for those who need either a single talent or a complete team. We have global presence and operational proximity.

 

Hourly
Ideal for specific tasks, technical support, or sporadic needs. You are billed only for the time actually worked.

 

Project-based
Model with defined scope, deadlines, and deliverables. Provides budget clarity and centralized management of the assigned team.

 

Monthly (Time & Materials)
Ongoing hiring model with a monthly rate per professional. Allows you to dynamically scale resources based on project progress.

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